Privacy Policy

1. Introduction

This Privacy Statement is intended to assist you in understanding what information we collect, why we gather it, and what you can do to protect your information.

The following key terms are defined throughout this document:

• Ownchat is a product of Ieyalsolutions ("ownchat.app", "ownchat","Ieyalsolutions", "we", "us", or "our") is the entity responsible for collecting and processing Personal Data for the purposes outlined in this Policy.
• Any information belonging to an identified or identifiable natural person ("Data Subject") is considered personal data.
• A customer, also known as a client, is a legal business entity with whom we have an agreement to deliver the Services.

2. What is Ownchat?

Ownchat, a WhatsApp Business CRM application With WhatsApp Business, the product offers a "Conversation Cloud Platform" that enables our Customers to store, manipulate, analyze, and transfer messages between their business systems and their customers via a range of Ownchat-provided and third-party messaging channels (the "Service").

We are committed to protecting Personal Data, including data that we use for our own purposes and that we keep on behalf of our Clients.

3. Personal Data Collection and Use

We gather information, including personally identifiable information, for the following purposes:

• Service provision and management
• Internal business needs
• Marketing and communication with you
• Personnel recruitment and management
• Getting paid for the Service
• To comprehend and enhance our service and website

To provide our clients with our services, we gather the user's name, email address, and phone number and store them on our secure servers (https://app-server.ownchat.app). These details are solely used to identify users and deliver the content they require on the app.

Personal Information Collected:

• Your name
• Phone number associated with Whatsapp
• Company name and address
• Your designation
• Web address of Your company
• Social media login credentials

Usage Information:

Any information that is not Personal Information but is collected in relation to Your use of the Website/App:

• The time, date, and extent to which You used the Website/App
• Your usage and search history on the Website/App, as well as your device's keyboard settings
• Using the Website/App can change your time zone, language, screen resolution, and other choices
• The URL or advertisement that led You to the Website/App
• Your IP address, operating system, browser type, referring/exit pages, and other unique device identifiers

Behavioral Information:

We will collect information related to Your behaviour on the Website/App across all your devices using Your email or social network log-in details, Services that You search for, opt-ins, and communication preferences.

Location Data:

Information regarding Your location when accessing and using the Website/App. With Your permission, we may collect Global Positioning System (GPS) data and mobile device location information. If You do not want to share Your precise position with Us, You can disable location services in Your mobile device's settings.

Contact List and Files:

You will be able to upload your existing contact list, which includes your name, mobile number, email, and other data fields, in order to launch discussions from our Website/App.

We collect information on your device's audio, video, and other rich media files, such as PDF documents, and we make it possible for you to share rich media files with your clients via our Website/App.

Cookies:

We and Our service providers and business partners utilize cookies and other similar technologies (e.g., web beacons, flash cookies, etc.) to collect information automatically, measure and analyze which web pages and advertisements You click on and how You use Website/App.

Device Information:

We gather data about computers, phones, and other connected devices with a web connection and the existence of Our Website/App and Solutions. This includes device functionality, operating system information, battery status, storage capacity, browser version, and unique identifiers.

Third-Party Information:

We may get information about You from third-party services such as ad commercial partners, data service suppliers, and analytics providers. If You opt to link or sign up using a third-party social network, we may collect Your social media information.

4. Use of Your Information

We use Your information to better, assist, and manage the Website/App, to allow You to utilize its functionalities, and to comply with and implement Our Conditions of Use.

We use the information for:

• To structure the Services offered to users via the Website/App
• To satisfy customer inquiries and Website/App performance
• To interact with You, including notifying You of changes to Our services
• Quality control purposes
• To enhance and expand Our Website/App
• To personalize the Service You perceive when You use the Website/App
• To enforce Our terms, conditions, and policies
• To verify Your identity
• To measure and understand the effectiveness of advertising
• To provide location-based offerings with Your authorization

We will not sell or rent Your Personal Details to anyone else, at any time, for any purpose. Nonetheless, Your Personal Information will be shared with Our affiliated companies and business associates.

5. Sharing Your Information

a) Public Information:

Personal Details that You contribute to the Website/App will be shared publicly with other Users either automatically or at Your request.

b) Legal Requirements:

We could divulge any of the data collected to respond to court orders, legal process, law enforcement requests, legal claims, or government inquiries.

c) Sale, Merger, or Corporate Transfer:

We can disclose all of the information We gather in connection with a significant corporate transaction, such as the sale of a website/app, a merger, or sale of assets.

d) Service Providers and Business Associates:

We share Personal details with service providers and business partners to assist Us in performing operations, including:

• Cloud service providers
• Research suppliers
• Consumer and tech support providers

e) Third-party Participants:

We could use third parties to delegate aspects of Our business processes, in which case We could provide Your Personal Details to such third parties.

6. Rights You Have

You have the right to access the Personal Information that We hold about You and to rectify, amend, or request the erasure of Your Personal Information.

You are entitled to:

• The right to request that Your Personal Information be corrected, removed, or restricted
• The right to request confirmation that We process Your Personal Information and access to a copy
• The right to file complaints with appropriate data protection agencies
• The right not to be subject to fully automated individual decisions
• The right to withdraw Your consent at any time
• The right to data portability

7. Security

• We adhere to generally established standards to safeguard Personal Details, both during transit and once received
• We utilize firewalls, data encryption, and process controls to ensure security
• We request a password when You register to protect Your privacy
• Our servers are housed in secure premises with multiple levels of authentication
• Our databases are physically and logically shielded from general employee access
• Physical entry controls to Our buildings are strictly enforced

If You have any security concerns about Our Website/App, please email Us at support@ownchat.app

8. Data Storage and Transmission

We can store and use information in countries where We or Our agents maintain operations. By using the Website/App, You understand and agree to any transfer and information storage outside of Your nation of residence.

We make every effort to limit Our processing operations involving Your Personal Details. Your Personal Details will be kept only for as long as We require it to fulfill the purpose for which it was obtained, typically for as long as Your Account is active and for up to 180 days after deletion.

9. Links to Websites of Third Parties

Links to other websites, mobile applications, or services may be found on the Website/App. These sites have different privacy policies. We advise you to carefully read the privacy statement for any third-party website you visit.

We don't guarantee anything about any Third-Party Sites, and we're not accountable for their privacy policies.

10. Changes to Personal Information

If Your Personal Information changes, You must notify Us as soon as possible. To review and change Your Personal Information, go to Our Website/App and select "Edit."

If You want to terminate Your account, You can delete the Account by selecting "Delete" from our Website/App. We will, however, preserve and use Your information to comply with Our legal obligations, settle disputes, and enforce Our agreements.

11. Opt-Out and Email Notifications

We strictly adhere to a "no-spam" policy. You may opt-out of receiving emails from Us by using the "unsubscribe" instructions within such messages.

If You have any difficulties unsubscribing, please email us at support@ownchat.app and You will be removed within seven (7) business days.

12. Policy Changes

This Policy can be updated from time to time. We shall notify You when the Policy is updated by modifying the "Last Updated" date at the top of this Policy.

To stay informed of Our privacy policies, we urge that You review the Policy each time You access the Website/App.

13. Get in Touch

If You have a complaint or request regarding Your Personal Details or Our privacy policies, please contact Us:

• Website: https://ownchat.app/contact-us
• Email: support@ownchat.app

We will make every effort to respond to Your request as soon as possible.