Smart Conversational Analytics.
Turn WhatsApp conversations into growth intelligence.
Track real-time conversation metrics, AI customer sentiment, team response speeds, and campaign ROI—all in one visual dashboard.
AI Sentiment & Intent Analytics
Automatically analyze incoming WhatsApp customer messages for mood, intent, and purchasing interest using generative AI.
Team Productivity & SLA Benchmarks
Track first-response times, resolution speeds, and conversation workloads across agents and teams in real time.
Broadcast ROI & Conversion Attribution
Measure deliverability rates, open percentages, link click-throughs, and direct revenue generated per campaign.
Category Demand & Task Analytics
Evaluate recurring task completion rates, highest demand customer categories, and operational bottlenecks.
Real-Time Live Dashboard
Monitor live active chat traffic, queue volumes, and unassigned message alerts across all connected channels.
Automated Executive Reports
Schedule email digests and export formatted PDF reports or raw CSV spreadsheets for executive reviews.
Turn Customer Conversations into Actionable Growth Intelligence
Stop guessing what your customers want. Ownchat AI analyzes customer messages to automatically categorize sentiment, track risk factors, and monitor escalation metrics in real time.
AI-driven Churn Risk classification (High, Medium, Low, None) Escalation tracking for conversations requiring immediate human intervention Customer Sentiment monitoring (Emotional state tracking at conversation end) AI Resolution Status classification (Resolved vs Partially Resolved) Top KPI cards: Total Conversations, Responded Conversations, Avg. Resolution Time & First Response speed
Real-Time Conversation Logs & AI Intent Detection
Gain complete visibility into customer conversations across all communication channels. Track AI intent classification and manage status filters seamlessly.
Detailed conversation records with customer phone numbers and precise timestamps Automated AI Intent badges (Product Inquiry, Unmatched queries, Support tags) Multi-filter controls by Status (Opened/Closed), Date Filter, and Responded By entity (User/Bot) Quick action buttons to open chat threads, view details, or reassign conversations Paginated record management for enterprise-scale conversation volumes
Empower Teams with Performance Benchmarks & Workload Data
Monitor individual agent and automated bot performance metrics across WhatsApp and Instagram channels to maintain lightning-fast response times.
Track assigned, responded, resolved, and reassigned chat counts per team member Measure first response speed and resolution benchmarks (Same-day vs Previous days) Evaluate resolution percentages (%) for human agents and automated bots Compare manual close vs system close conversation outcomes Identify top-performing agents and optimize overall team workload distribution
Group Customer Conversations by Detected Issue Categories
Automatically cluster customer conversations into intelligent issue categories to identify recurring pain points, customer inquiry trends, and operational bottlenecks.
AI-driven automatic grouping of customer chats by detected issue category Track total occurrences, detection count, intensity percentage, and activity share per topic Identify high-frequency customer queries (Product, Access, Pricing, Support) Real-time active status indicators for ongoing vs resolved issue categories Search category descriptions and filter occurrences with custom date range controls
Measure WhatsApp Broadcast Deliverability & Revenue Attribution
Get full transparent tracking of every WhatsApp broadcast campaign. Monitor deliverability, open rates, link click-throughs, and direct revenue generated per message send.
Real-time delivery rates, open percentages, and read receipt metrics Customer response funnel from broadcast send to conversion Direct revenue attribution per broadcast campaign with ROI multipliers Comparative performance logs between promotional and transactional broadcasts Automated recipient retargeting lists based on click behavior
Unified Multi-Channel Activity & AI Credit Consumption
Track conversation volumes seamlessly across WhatsApp, Instagram, and Web Chat from a single dashboard while monitoring AI wallet token credits in real time.
Unified conversation activity timeline across all connected messaging channels Real-time AI credit balance tracking for sentiment, intent, and summary AI tags Automatic balance alerts and one-click AI wallet recharge capabilities Cross-channel message distribution and volume peak heatmaps Channel-specific resolution rates and agent assignment metrics
Automated Executive PDF Digests & Compliance CSV Exports
Schedule automated email analytics digests and export detailed conversation logs into CSV spreadsheets or formatted PDF reports for executive compliance reviews.
Custom date range selection (Today, Yesterday, Last 7 Days, Last 30 Days, Custom) One-click CSV spreadsheet export for raw conversation and performance data Formatted PDF executive summaries ready for leadership reviews Automated weekly and monthly email digest scheduling Full compliance audit log history for enterprise security standards
Frequently Asked Questions
Everything you need to know about AI Insights in Ownchat.
Trusted by Growing Businesses
Helping Businesses Improve Customer Engagement. See how teams use WhatsApp and Instagram automation to improve response times, engagement, and conversions.
Genuine Reviews from Growing Businesses
See how businesses across India use Ownchat to improve customer engagement and conversions.
We have been working with the Ownchat team for the past two years. Earlier, we received 1500–2000 chats per day and couldn’t handle them manually. After implementing Ownchat, we now use an automated chatbot that instantly responds to customers and handles queries on time. We no longer miss customer messages, and our business continues to grow every day. Their customer success team is always available and provides excellent support whenever we need it.
Vijay
The Ownchat team is approachable, open to suggestions, and genuinely focused on improving the product experience for their users.
Senma S.
Ownchat helps us take orders directly on WhatsApp, eliminate delivery aggregator commissions, and stay connected with our customers for support and feedback — all in one place.
Gayathri
Ownchat lets us use WhatsApp programmatically while providing a very user-friendly chat interface. Having customer information directly inside the chat helps our agents resolve issues faster, even while managing hundreds of customers and thousands of messages daily. The setup process was smooth, and the team was extremely helpful.
Adi S.
We switched from another WhatsApp API to Ownchat, and running campaigns is now much easier. Our WhatsApp operations are organised and clear.
Mano
Very good experience handling bulk data. The team is friendly and provides quick responses whenever we need support.
Kowsalya
Plug AI Into Your Own Data & Integrations
Connect Ownchat workflows with your favorite tools and platforms. From e-commerce to CRM, POS to analytics — automate everything.
