One Shared Inbox forWhatsApp & Instagram.
Turn WhatsApp and Instagram conversations into faster responses, better collaboration, and measurable business growth.
Centralize WhatsApp and Instagram chats in one inbox. Assign, collaborate, automate Instagram replies, and track performance—so no message or lead is missed.
Why Teams Choose Shared Inbox
Everything you need to manage customer conversations as a unified team
Centralized Visibility
View all WhatsApp and Instagram messages in one shared inbox. Every team member sees the full conversation context in real time.
Smart Assignment
Assign WhatsApp and Instagram conversations to the right agents. Eliminate duplicate replies and ensure clear ownership.
Faster Resolution
Reassign chats instantly across WhatsApp and Instagram to balance workload and respond faster, even during peak hours.
Team Collaboration Tools
Use internal notes, tags, labels, and complete chat history to collaborate seamlessly across teams and channels.
Performance Tracking
Track response time, resolution time, and agent workload across WhatsApp and Instagram in real time.
Zero Missed Messages
Ensure every WhatsApp and Instagram message is visible, tracked, and responded to—nothing falls through the cracks.
Built for Every Industry
See how businesses use Shared Team Inbox to scale customer communication
D2C & E-commerce Brands
Scale Customer Support and Sales Without Chaos
Manage Instagram DMs, comments, and WhatsApp conversations for orders, shipping, returns, and product recommendations from one unified inbox.
Restaurants & Food Businesses
Streamline Orders, Reservations, and Customer Engagement
Handle Instagram and WhatsApp messages for reservations, takeaway orders, delivery requests, and promotions with clear team coordination.
Textile & Apparel Businesses
Organize Retail, Wholesale, and Instagram Inquiries at Scale
Centralize Instagram and WhatsApp communication for retail customers, distributors, resellers, and bulk buyers in one shared inbox.
5 Ways a Shared Inbox Boosts Team Productivity
Centralized Visibility
All WhatsApp and Instagram messages in one shared inbox—no switching between phones, apps, or accounts.
Save time and ensure every message is seen and handled
No Overlap or Confusion
Assign WhatsApp and Instagram conversations to specific agents to prevent duplicate or conflicting replies.
Deliver consistent responses and build customer trust
Faster Resolution
Reassign chats instantly across WhatsApp and Instagram to balance workload and respond faster during peak times.
Reduce wait times and improve customer satisfaction
Built-In Collaboration Tools
Use internal notes, tags, labels, and full chat history to collaborate seamlessly across teams and channels.
Improve accuracy and speed with better internal communication
Performance Tracking & Insights
Track response time, resolution time, and agent workload across WhatsApp and Instagram in real time.
Coach agents effectively, balance workloads, and set clear KPIs
Track Agent Performance
Monitor key metrics to ensure quality service and continuous improvement
Assigned Conversations
Track the number of WhatsApp and Instagram chats assigned to each agent.
Responded Conversations
Measure WhatsApp and Instagram chats where an agent has sent at least one reply.
Total Resolved Conversations
Monitor conversations fully resolved from first message to closure across WhatsApp and Instagram.
Reassigned Conversations
Track WhatsApp and Instagram chats transferred between agents.
First Response Time
Measure how quickly agents send the first reply to new WhatsApp and Instagram conversations.
Average Resolution Time
Track the total time taken to fully resolve WhatsApp and Instagram conversations.
Trusted by Growing Businesses
Helping Businesses Improve Customer Engagement. See how teams use WhatsApp and Instagram automation to improve response times, engagement, and conversions.
Genuine Reviews from Growing Businesses
See how businesses across India use Ownchat to improve customer engagement and conversions.
We have been working with the Ownchat team for the past two years. Earlier, we received 1500–2000 chats per day and couldn’t handle them manually. After implementing Ownchat, we now use an automated chatbot that instantly responds to customers and handles queries on time. We no longer miss customer messages, and our business continues to grow every day. Their customer success team is always available and provides excellent support whenever we need it.
Vijay
The Ownchat team is approachable, open to suggestions, and genuinely focused on improving the product experience for their users.
Senma S.
Ownchat helps us take orders directly on WhatsApp, eliminate delivery aggregator commissions, and stay connected with our customers for support and feedback — all in one place.
Gayathri
Ownchat lets us use WhatsApp programmatically while providing a very user-friendly chat interface. Having customer information directly inside the chat helps our agents resolve issues faster, even while managing hundreds of customers and thousands of messages daily. The setup process was smooth, and the team was extremely helpful.
Adi S.
We switched from another WhatsApp API to Ownchat, and running campaigns is now much easier. Our WhatsApp operations are organised and clear.
Mano
Very good experience handling bulk data. The team is friendly and provides quick responses whenever we need support.
Kowsalya
Plug AI Into Your Own Data & Integrations
Connect Ownchat workflows with your favorite tools and platforms. From e-commerce to CRM, POS to analytics — automate everything.
Ready to Unite Your Team Across WhatsApp & Instagram?
Start using the Shared Team Inbox today.